UK

+1 (416) 234 9763    inquiry@customboxesworld.com

FAQ’S

Custom Boxes World offers a vast range of packaging and printing solutions for all types of businesses. We provide all sorts of customization options including all sizes and shapes.

FAQ’S

What is your standard turnaround time?

Our standard lead time is 8 to 10 business days after the final approval on specification sheets we send prior to printing.

What happens after I place my order? Do I get a proof before printing?

After place order, our dedicated CustomBoxesWorld’s team will review your design for any technical concerns and send a 2D digital proof to your email within 24 hours. If any changes need to be made, you can send a note directly to our CustomBoxesWorld’s team through the proof page and they’ll be happy to help with finalizing your design for printing.

What choices affect my pricing?

As a high-volume producer with scale economies, CustomBoxesWorld provides the industry’s most competitive prices on custom printed boxes available. Pricing is generally a factor of five things: dimensions, box style, ink coverage on the box, box material, and quantity (higher quantities = bulk quantity savings). If you have questions about pricing or choices that can affect your order, our customer support team is happy to help!

Can i have printing on the inside and outside of the box?

Yes. You can have printing on the inside, outside, or both. This includes Mailers, Shippers, and Tuck Tops (our secret menu box style!). Product boxes are currently limited to printing on the exterior only. You can even use our online box designer to design the inside of Mailer boxes. For Shippers and Tuck Tops, we currently require a 2D dieline template be submitted for both the interior and exterior so we can set up your order as a custom order. You can also submit designs this way for our Mailer boxes, if you prefer to build on a 2D Illustrator template instead of our free 3D box design tool.

How do I place an order?

Placing an order to CustomBoxesWorld is quite easy. You can contact us 24/7 with your demand. We have a team of experts to listen to your query and design the product sample for free. Furthermore, they’ll also share existing design samples. Our sales representative will place an order for you and keep you updated till successful delivery. Place your order in 4 easy steps:

  • Submit your order quote query
  • Email your requirements or upload your own artwork
  • Get digital proof
  • Confirm your order with payment and get it at your doorstep
How do I get wholesale prices?

If you’re a wholesale or retailer, we have special quotes for you with discounted prices and special packages. Just contact our customer support center and get your desired rates now.

I Need to Track my Order How do I Do it?

Yes, you can easily track your order. You just need to call ( +1 (908) 308-2859 ) for every kind of information.

I Want To Modify The Style Of My Custom Box That I Have Ordered, Can I Do That?

There is a time span for this process. If you have ordered your custom boxes, then you can change it within 2 or 3 days. Because, after three days, the designs are sent to our production house and on the same say the production gets started. So, finalize your artwork before this happens.

Can I Give You My Own Artwork For The Designing Of Custom Box?

Definitely, you can give us your imaginary artwork, and we will work on it to make it exactly the way you wanted. It would be very helpful from your side. Thank you!

Do You Have Templates Or Samples Of Your Work/Boxes?

Yes, we have our archive of various templates of customized boxes. Which by the way you are welcome to select from. You will get every box style and design plus make design for your own as well, so feel free to choose from them.

How Will I Know When My Order Has Been Shipped?

Before the shipping of your productsour customer representatives will update you every second. Just like after your order finishes and provide a time span, which will lead you to your doorstep.

Why Do You Need Dimensions Of My Product?

The dimensions helps a lot in the making of your products box. Why because we have to design the exact perforation which grips your products in every thick and thin.

Do You Offer Box Styles That Are Not Listed On Your Website?

You see, the meaning of custom boxes defines this question. On our website, the mentioned box styles are common to the market. But for a new design box, you have to provide the product’s details includes the shape and the size. And we will make that for you.

What Forms Of Payment Do You Accept?

The world is progressing rapidly, and the dealing of everything has evolved in the form of online transactions. To meet the modern patterns and for the convenience of our customers, we accept all the forms of payment. You can pay for your orders through Master Card, PayPal, Union Pay, Visa, and all the other channels of payment.

Will My Colors Match If I Reorder The Same Box Again?

For this reason, you have to contact the company and have to talk to the same person whom you ordered before. And you have to provide the same credentials of your previous order if needed. In results, there is no hard and fast rule for that, yes, we can but through a particular process.

Do You Offer Graphic Design Services?

Yes, we do you can directly talk to our graphic designers for your designs and vice versa. If you want to see your designed products, we can send you 2D and 3D mockups of your custom box.

Do You Offer Custom Box Style?
Obviously, that’s why we are here. We offer a million box styles, which are also on our website. Go watch them; you will find our pioneer custom boxes, which are Tuck-end, two-piece, rigid, mailer, and also various customized shapes. Just click on the order button and allow us to work for you.
How to make sure the correct box size?

We help you measuring the product in right way and will send you the dieline file so you can simple print it out, Make a paper dummy of the box and can make sure the size is perfect.

How to make sure the correct box size?

We help you measuring the product in right way and will send you the dieline file so you can simple print it out, Make a paper dummy of the box and can make sure the size is perfect.

I want to change the style of the custom boxes I ordered. Can I do this?

You need a period of time to process this. If you have placed a custom order for the manufacture of these boxes, you can contact us in two or three days to replace or modify it. Because work on your boxes starts within two to three days, you need to tell them about the change in style before it’s too late.

May I give you my artwork for designing these custom boxes?

Yes, of course you can tell us about your imaginary work and we will follow your artwork as you wish. The artwork provided by you or our company will be very helpful. Thanks You!

How Will I Know When My Order Has Been Shipped?

Before the shipping of your products, our customer representatives will update you every second. Just like after your order finishes and provide a time span, which will lead you to your doorstep.

Why Do You Need Dimensions Of My Product?

The dimensions helps a lot in the making of your products box. Why because we have to design the exact perforation which grips your products in every thick and thin.

Can I Have Printing On The Inside And Outside Of The Box?

Why not, that’s why we are here for you. You can print on any side of your ordered box. For this approach, we provide you customized processes. You can tell us about your imagination and will be stick to the design to make it real. So, just sit back and relax and we will do the rest for you.

Are There Any Hidden Fees? What About Die And Plate Costs?

No! We don’t have any hidden charges regarding the die and plate cutting costs. Maybe other companies do, but we don’t want to make our new customers uncomfortable instantly.

Do You Ship To Countries Other Than The United States?

Yes, Sir/Mam, our services have spread all over the world. Our services are not valid in just one region. Overall, we deliver in Europe, UAE, in short worldwide. Where you want to deliver your order?

When Will I Receive My Custom Box Order?

After your order, we start production instantly. However, there are two different delivery tenure. First is the normal delivery process, which is 8 to 10 days. The other one is an urgent delivery process in 6 to 8 days max. But the urgent delivery will be a little bit costly than a normal delivery span. What span do you like to choose for order?